Our most frequently asked questions

Pallet deliveries are made to a kerbside location. If there is an accessible delivery point that can be safely accessed by the delivery driver using a pump truck then, at the delivery driver’s absolute discretion, the pallet may be left there. As the pallet will be moved by a manually operated fork truck, we cannot collect or deliver pallets on gravel drives, steep hills or to locations not at ground level. You should ensure that someone is available at the delivery point to meet the driver.

Consignment intelligence inclusive of ETA’s and POD’s is accessible from the online portal. If you are not familiar with this platform, then our expert customer service team are on hand to help.

It is your responsibility to ensure the pallet is packaged in the correct manner.

We will aim to be as accommodating as possible, however as you can imagine our drivers have multiple delivery drops in a day.

We have a 40,000 square foot facility in the heart of Surrey. From single pallets to entire warehouses, self-administered or fully managed, we have flexible storage solutions to suit the needs of all clients.

Prices vary depending on how long you wish to store your goods and how big your pallets are. We charge per pallet per week, we also offer pick and pack and container unloading for your goods.

We don’t just specialise in domestic and European pallet deliveries. Here is a list of our solutions services: Full and Part loads Hiab Deliveries International pallet service Same day delivery and collection Storage and pick and pack. Container movements

Palletways was founded in 1994 starting with our UK business based in Lichfield, Staffordshire and became part of Imperial Logistics in 2016. During the past 21 years Palletways has developed a strategic network of more than 400 depots and 23 hubs. Our express palletised freight. services include: Over 40,000 palletised shipments daily throughout 24 European countries. Domestic Premium and Economy services ensure delivery within 24 – 48 hours. Express international delivery within 72 hours of up to 6 pallets per shipment.

Specific day and time delivery options 23 distribution hubs across Europe More than 350 network members in Europe with over 400 collection and delivery depots Standardised IT system throughout Europe for tracking within the partner network

When shipping between the UK and Europe, key considerations must be fully checked and actioned as required. Every shipment between GB and Northern Ireland/Europe needs a commercial invoice with information for customs authorities. Please click this link below for what needs to be done. It should be noted that there will be costs for the Export and Import customs clearance declarations. Your customers who elect to use UPN member partners for European shipments will need to complete authorisation forms for each partner member that they intend to use ahead of any shipments after 1st January 2021. Wood packaging material (WPM) is known to introduce harmful tree and forestry pests and diseases. If you import or export any goods using WPM or supply WPM to businesses, you need to follow the rules to meet ISPM15 international standards from 1 January 2021. This is so you can move them between Great Britain (GB), England, Scotland, Wales and other countries including EU member states and Switzerland. Wood packaging material (WPM) includes – packing cases, boxes, crates, drums and similar containers, pallets, box pallets, pallet collars and other load boards, dunnage (loose wood used to protect goods and their packaging) The rules do not apply to processed, non-solid WPM like plywood, raw wood that’s 6mm thick or less, barrels for wines and spirits or gift boxes made from processed wood, sawdust, shavings, or cardboard (as packing material).